Refund & Return Policy

Last updated: 29 August 2026

We want you to be happy with every order from Bazaar Samiti. This policy explains when a refund or replacement applies, and how the process works.

1. Perishable Items (Milk, Vegetables, Fresh Produce)

Due to the nature of fresh and perishable goods, returns are not accepted once delivered. If your milk or fresh produce arrives spoiled, short, or incorrect, report it within 24 hours of delivery with a photo, and we will replace it or refund the amount to your wallet.

2. Packaged Goods (Rice, Pulses, Makhana, and Other Dry Products)

If a packaged product arrives damaged, expired, or different from what you ordered, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund after verification.

3. What Is Not Eligible for Refund

• Change of mind after delivery, for perishable or opened items
• Claims raised after the reporting window above
• Damage caused after delivery (improper storage, mishandling)

4. Milk Subscription Cancellations

You can pause or cancel your milk subscription any time from your Account page. Charges apply only for deliveries already made; no charge is taken for future paused or cancelled deliveries.

5. How Refunds Are Processed

• Approved refunds are credited to your Bazaar Samiti wallet, usually within 24–48 hours
• If you prefer a refund to your original payment method (UPI/card) instead of wallet, mention this when you report the issue — this may take 5–7 business days depending on your bank
• For Cash on Delivery orders, refunds are issued to your wallet or via UPI, as confirmed with you

6. How to Request a Refund

Message us on WhatsApp or use the Contact page with your order number, a description of the issue, and photos where applicable. Our team typically responds within one business day.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.